1. Return Policy Overview
At Yamora Wafers, we are dedicated to crafting fresh, kettle-cooked purple yam snacks delivered with maximum quality. Because our products are fresh packaged food items, we generally do not accept returns or exchanges once an order has been delivered.
However, if there is a defect or issue with your parcel, we are fully committed to making it right.
2. Non-Returnable Items
Due to strict food safety and hygiene regulations, we cannot accept returns for:
•Change of mind after order dispatch or delivery
•Incorrect product or flavor selection made by the customer
•Taste preferences or personal flavor opinions
•Opened, unsealed, or partially consumed snack packs
3. Eligible Refunds or Replacements
You are fully eligible for a free replacement box or refund if:
•You received the wrong product or flavor variant
•The product or outer box was physically damaged during transit
•The packaging seal was tampered with before arrival
•The product has passed its best-before date upon delivery
•Items are missing from your ordered pack
To request a claim, you must notify our customer support team within 24 hours of receiving your delivery.
4. How to Submit a Refund Claim
To initiate a claim, please reach out to our support team with:
•Your Order ID (e.g., RW-000024)
•Your registered Name and Mobile Number
•Clear photos/videos of the damaged or wrong product and shipping label
•A brief description of the issue
Claims submitted without visual proof or beyond the 24-hour delivery window may not be eligible for processing.
5. Refund Approval & Resolution Options
Once your request is submitted, our Quality Assurance team will review the details promptly.
Depending on the issue, we will offer one of the following resolutions:
•A Full Refund credited to your original payment method
•A Partial Refund for missing individual packs
•A Free Priority Replacement dispatched at no extra charge
6. Refund Processing Timelines
All orders at Yamora Wafers are 100% prepaid. Cash on Delivery (COD) is not available.
Approved refunds are credited back to your original source payment method:
•UPI (GPay / PhonePe / Paytm): 2–5 business days
•Credit / Debit Cards: 5–7 business days
•Net Banking: 5–7 business days
7. Strict 5-Minute Order Cancellation Policy
Because our kitchen team begins processing, packing, and dispatching orders immediately:
•5-Minute Window: Orders can ONLY be cancelled within 5 minutes of placing the order via your account dashboard or by calling customer support.
•After 5 Minutes: Once 5 minutes have elapsed, the order enters active preparation & dispatch, and no cancellation or modification will be permitted under any circumstances.
•Prepaid Refunds: If cancelled within the 5-minute window, a 100% full refund is automatically credited back to your original payment method.
8. Delivery Issues & Non-Refundable Scenarios
Refunds or replacements will not be issued under the following delivery circumstances:
•Attempting to cancel an order after the 5-minute cancellation window
•Delivery failure due to an incorrect or incomplete address provided by the customer
•Customer unavailable after multiple delivery attempts by the courier
•Refusal to accept the parcel at doorstep
•Normal minor aesthetic variations in packaging graphics that do not affect food quality
9. Contact Customer Support
For any return, refund, or delivery inquiries, our support team is ready to assist you:
Yamora Wafers
•Email: yamorawafers@gmail.com
•Phone: +91 91041 18363
•Address: Surat, Gujarat
•Website: https://yamorawafers.com